

At Octopus Tracker, we aim to provide a reliable and user-friendly experience for crypto portfolio tracking and research. We offer a range of subscription plans with various features to help you monitor and visualize your crypto assets. Please read our refund policy carefully before subscribing.
We offer a free plan with limited features that allows you to explore the platform before committing to a paid subscription. We encourage users to test the free version thoroughly before purchasing any plan.
Subscriptions to our paid plans grant access to advanced features and tools not available in the free version. Once a subscription is activated:
We may, at our sole discretion, consider a full or partial refund under the following exceptional circumstances:
To request a refund under these circumstances, please contact us at [email protected] within 14 days of the transaction and include:
All subscription payments are securely processed via Stripe. Please note that Stripe does not handle user support or refunds on our behalf.
If you believe you were charged incorrectly or wish to request a refund under our policy, please contact Octopus Tracker directly at [email protected].
We will assess your case in accordance with our refund policy and process any approved refunds through Stripe.
You may cancel your subscription at any time through your account settings. When canceled, your subscription will remain active until the end of the billing cycle, after which your access will revert to the free plan. Cancellation does not trigger a refund.
Octopus Tracker reserves the right to update or change this Refund Policy at any time. Changes will be posted on this page, and we will notify users if the changes are material.
If you have questions about this policy or believe you've been incorrectly charged, please reach out to us at: [email protected]