Refund Policy
At Octopus Tracker, we aim to provide a reliable and user-friendly experience for crypto portfolio tracking and research. We offer a range of subscription plans with various features to help you monitor and visualize your crypto assets. Please read our refund policy carefully before subscribing.
1. Free Plan (OctoCORE)
We offer a free plan with limited features that allows you to explore the platform before committing to a paid subscription. We encourage users to test the free version thoroughly before purchasing any plan.
2. Paid Plans (OctoLITE, OctoPLUS, OctoPRO)
Subscriptions to our paid plans grant access to advanced features and tools not available in the free version. Once a subscription is activated:
- All payments are non-refundable, unless required by applicable law.
- Refunds will not be issued for unused time, features not used, or dissatisfaction after the billing period has started.
- Partial refunds are not provided if you cancel before the end of your billing cycle.
3. Exceptions – Refunds May Be Granted If:
We may, at our sole discretion, consider a full or partial refund under the following exceptional circumstances:
- A technical error on our side caused you to be charged incorrectly.
- You were charged after canceling your subscription within the appropriate time frame.
- You were unable to access the service at all due to verified system issues.
- You were charged multiple times for the same period or plan.
To request a refund under these circumstances, please contact us at [email protected] within 14 days of the transaction and include:
- Your registered email
- Payment method and transaction reference
- Reason for the refund request
4. Payments Processed via Stripe
All subscription payments are securely processed via Stripe. Please note that Stripe does not handle user support or refunds on our behalf.
If you believe you were charged incorrectly or wish to request a refund under our policy, please contact Octopus Tracker directly at [email protected].
We will assess your case in accordance with our refund policy and process any approved refunds through Stripe.
5. Subscription Cancellation
You may cancel your subscription at any time through your account settings. When canceled, your subscription will remain active until the end of the billing cycle, after which your access will revert to the free plan. Cancellation does not trigger a refund.
6. Changes to This Policy
Octopus Tracker reserves the right to update or change this Refund Policy at any time. Changes will be posted on this page, and we will notify users if the changes are material.
Contact Us
If you have questions about this policy or believe you've been incorrectly charged, please reach out to us at: [email protected]