Octopus

Refund Policy

Refund Policy

Please read our refund policy carefully before subscribing. We aim to provide a transparent and fair billing experience.

1. Free Plan

We offer a free plan with limited features. We encourage users to test the free version thoroughly before purchasing any plan.

2. Paid Plans

Subscriptions grant access to advanced features. Once a subscription is activated:

  • •Payments are non-refundable unless required by law.
  • •No refunds for unused time or features.
  • •No partial refunds for early cancellation.

3. Exceptions

We may consider refunds in exceptional circumstances:

  • •Technical errors causing incorrect charges.
  • •Charges after valid cancellation.
  • •System-wide verified outages.
  • •Duplicate charges.

To request a refund:

4. Stripe Payments

All payments are processed securely via Stripe. Stripe does not handle refunds directly.

Contact usage for any billing disputes.

5. Cancellation

Cancel anytime via settings. Access continues until billing cycle ends. Cancellation does not trigger a refund.

6. Changes to Policy

We reserve the right to update this policy. Changes will be posted here.

7. Contact Us

Questions? Incorrect charge? Contact us at [email protected]