Octopus

FAQ

Everything you need to know about Octopus Tracker. Can't find what you're looking for? Feel free to contact us.

General

Octopus Tracker is a crypto portfolio tracker, visualizer, and information hub — built for investors who want clarity, control, and insight. We bring all your assets into one place by aggregating real-time data, integrating essential investment tools, and letting you track your wallets, exchanges, and watchlists with ease. Think of it as your personal crypto bubble, designed to help you navigate the market effortlessly. And while you're making decisions, you'll also enjoy our signature asset visualizations — a treat for the eyes as much as the mind.

Octopus Tracker supports 100+ wallets, including popular options like MetaMask, Trust Wallet, and many more via WalletConnect. You can also import data from 100+ centralized exchanges by connecting your API keys — including major platforms like Binance, Coinbase, Bybit, and others.

Yes — protecting your data is a top priority for us. • Your information is stored securely in our encrypted cloud database. • Passwords are hashed and encrypted, never stored in plain text. • When connecting an exchange, we strongly recommend using read-only API keys to ensure your funds remain completely safe. • Wallet connections are read-only — we never request or store your private keys. • Octopus Tracker is fully GDPR compliant, meaning your personal data is handled with transparency, control, and care under EU/EEA law.

Yes — you can import data from multiple wallets and exchanges into a single portfolio, or choose to separate them across multiple portfolios for better organization. Whether you want a complete overview or prefer to track each source individually, Octopus Tracker gives you full flexibility.

Yes — Octopus Tracker supports both NFTs and DeFi: • NFT tracking is available from the OctoLITE tier and up. • DeFi tracking (across 450+ protocols) is included with OctoPLUS and OctoPRO subscriptions.

Crypto asset prices are updated every 1 to 15 minutes, depending on the asset's market cap. Wallets and exchanges are synced automatically based on your subscription tier: • OctoLITE: every 24 hours • OctoPLUS: every 12 hours • OctoPRO: every 6 hours In addition, you get a set number of sync credits that you can use anytime for manual updates — giving you more control when you need it.

Not yet — Octopus Tracker doesn't offer built-in tax reporting at this time. However, you can easily export your portfolio data as a JSON file from the Portfolio Settings page, which should make it easier to work with tax tools or your accountant.

Yes — Octopus Tracker supports 16,000+ crypto assets, with price updates as often as every 1 to 15 minutes, depending on each asset's market cap. You can set custom price alerts and receive notifications via email and push. The number of alerts you can set depends on your subscription tier — from 10 in the free plan to unlimited alerts in OctoPRO.

Our mobile app is currently in the testing phase and will be launched soon on both Android and iOS. You'll be able to sync your account seamlessly between desktop and mobile, so your portfolio, alerts, and preferences stay consistent wherever you go.

Yes — Octopus Tracker works globally. As long as there are no local restrictions or bans on crypto-related services in your country, you're free to use the app.

Pricing

No need to worry — auto-sync runs independently of your manual sync quota and continues working as normal, even if you reach your manual limit. If you've reached the maximum number of portfolios or watchlists for your plan, simply consider upgrading to a higher tier to unlock more. We'll always keep your existing data safe and synced.

Monthly plans are billed each month and give you flexibility. Yearly plans are billed once a year — and you save more. When you choose annual billing, you save: • OctoLITE: Contact us for pricing • OctoPLUS: Contact us for pricing • OctoPRO: Contact us for pricing

Absolutely! • OctoLITE comes with a 7-day free trial. • OctoPLUS includes a 10-day free trial. While we don't currently offer a trial for OctoPRO, you're welcome to start with OctoPLUS during its free period. The core features are the same — the difference lies mainly in limits and scale, not functionality.

Yes, we do support local pricing through Stripe. This means you'll see prices in your local currency (like NOK or EUR), and can pay using familiar local payment methods where available.

Yes — you're free to cancel or change your plan at any time. There are no hidden fees, no lock-in, and your current subscription will remain active until the end of the billing period.